Bigger
Account
Exclusive
Gifts &
Ruby
Diamond
Black Diamond
Imperial JadeSingapore edition ·
GemBet VIP Club
Pearl and Imperial Jade are the two ends of the membership ladder shown on PlayGem. Between them are six other named tiers, each with stages of its own. That distinction matters if you are trying to understand why two pictures with the same gemstone show different benefits, or why a member still has the same tier after time away. On the Rewards overview VIP is the membership tab. The information below follows the names used on that tab and in the SGD help centre.
The eight GemBet membership tiers
Read the public display from Pearl through Amethyst, Emerald and Sapphire. The next three names are Ruby, Diamond and Black Diamond. Imperial Jade appears at the end and the help centre describes it as invitation only. Keep each of the two words in Black Diamond when you quote the name. Dropping Black moves the reference to a different tier. Likewise, Imperial Jade is the whole title on the card. Jade alone can be difficult to match in a search of the English page.
PlayGem describes three to six stages inside a tier. The number therefore varies across the ladder. A reference to stage three is incomplete until you know which gemstone appears above it. Someone at a third stage in Pearl is in a different part of the programme from a person at a third stage in Emerald. Conversely, knowing the gemstone alone can leave several stages open. The public tier display shows the structure available for comparison. The help centre calls the personal record My VIP and says it shows the current tier, stage and progress bar together.
What the progress bar measures
A percentage on the member display refers to progress towards the next stage or tier. Imagine a progress bar three quarters of the way across a card marked Emerald. That fraction describes the current milestone. It gives no percentage for the member’s journey from Pearl to Imperial Jade, since the following tiers have stages of their own and the last tier requires an invitation. Expressing that same fraction as a rebate rate would also change its meaning. The two percentages measure entirely different things.
PlayGem describes the tier as permanent and points as having no expiry. The help centre says there is no monthly requirement for keeping an attained rank. Its explanation of points refers to eligible activity funded with real money and excludes activity funded by bonuses. It names Live Casino, Slots and Sports as product groups. The platform catalogue explains what those three terms cover. Their appearance in an illustration of the points system does not supply a conversion rate for a specific game or fixture.
PlayGem description of lifetime status · How the help centre defines progress
Matching a benefit to its description
The public page lists rebates, bonuses, gifts and account management. Those are headings for different benefits across the programme. A list beside a photograph of several gemstones cannot establish which item belongs to a specific stage. The dedicated help article on GemRebates illustrates the distinction. Its instant and daily categories use turnover as a basis, while its weekly rescue category uses net loss. A headline that says only “weekly” leaves out the detail that explains what is being measured.
Calendar benefits offer another way to spot the difference. The birthday article uses the member’s birthday. The anniversary article uses the date on which the account was registered. A person with a birthday in June and an account opened in December has two dates six months apart. One record cannot establish entitlement to the other. The SGD help centre also gives separate eligibility conditions, so having a tier with a familiar name establishes only part of the picture. The promotions guide covers how dated offers describe their scope.
SGD rebate definitions · Birthday terms · Account anniversary terms
What a VIP Host does
GemBet uses two job titles in its support material. A VIP Host belongs to a team that contacts members about matters such as a tier milestone or a campaign. The help centre associates that service with Sapphire and above. A Dedicated Account Manager is an assigned person who provides individual assistance at higher tiers. A message from the wider host team and an assignment to a named manager are consequently two different events in an account history.
Suppose an old message congratulates its recipient on reaching Sapphire and carries a team signature. That is consistent with the description of a host. It does not identify a particular representative as the account manager. A different message about an invitation to another person belongs under the referral programme if its subject is the relationship between the two participants. The words invitation and reward occur throughout the site. The sender, recipient and subject of the message usually resolve the ambiguity.
Reading an older tier record
The help centre describes a change from the previous membership system. It says existing records were matched to the nearest equivalent in the revised structure, based on the account’s history. It also describes some benefits as moving to particular milestones. A pair of screenshots from different versions can therefore show different labels or lists of benefits. Read the date and tier name on each before treating them as a before and after picture of the same rules.
An external VIP transfer is a separate subject. The transfer article concerns status held with another platform and describes a review. Internal migration concerns an existing GemBet record moving between versions of one programme. For example, an old GemBet tier card alongside a later GemBet card is evidence about the internal programme if both belong to the same account. It says nothing on its own about a transfer from another provider. The GemBet brand profile provides context when an older capture uses a different domain or spelling of the name.
Explanation of the revised tier structure · Difference between migration and external status transfer